I hate seeing consumers post their grievences online about auto repair. 9 times out of 10 it is not a money or repair problem, but a communications problem. This article was posted on consumerist.com about a person trying to get his a credit card to chargeback the cost of the repair.
It is an interesting case, that can give you some insights into the mind of a customer. Also, I hate to say this, look at the invoice, it is full of legal talk, but almost no information for the consumer to figure out what services were really performed on the vehicle and if any additional work was recommended.
AAMCO's "Repairs" Imperil Motorist
Justin took his Taurus into AAMCO for transmission repairs, only to endure a month of repairs that left his car in no better shape, and it ended up endangering his life.
When Justin finally took the 1994 Ford Taurus home from the mechanic's twenty-four days later, the car made strange new noises. It also was missing its front disc brakes.
He had the car towed back and repaired. When driving the newly repaired car, it stalled in the middle of a freeway intersection. He took it back for further repairs. Driving it afterwards, the transmission once again slipped out.
Justin contacted AAMCO corporate, who told him that the franchise owner refused the refund.
Initially, Sunflower Bank approved Justin's chargeback, but l
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